ZWILLING Reviews

I got a message that UPS could make a delivery because no one was at home.
This is the biggest lie I ever.
1. I was at home. No one attempt to make a delivery.
2. I live in the first-floor townhouse located in the condo building. There are two ways to make a delivery. The courier could go directly to my door. Courier could go left package with a concierge who is 24 hours on duty.
3. Even if the concierge is not at the desk courier could call my cell to resolve the issue.
Now I have to go to the UPS pick-up location. Seriously? Where is my fault in this situation?
Zwilling hires a third-party delivery service that works on Zwilling and failed to do its job. Why now I should go the pick up location and risk my health during COVID-19 pandemic? Why should I waste my time on this?
I called Zwilling customer care but did not get any help. They suggested calling UPS.
Best of luck. There is now a way to contact them from the tracking number information. UPS even did not try to make another delivery attempt.

If I could give them a lower score I would -10!! I bought a Staub, spent $100’s of dollars on it, bought it on line, which in itself was a nightmare. First use, the food got stuck in a non stick pan. I called customer service, spent 3/4 of an hour on hold. I got a young lady from South Africa, not directly working for Zwilling. I explained the situation and I asked if she could have someone from their customer service call me. She explained that she will add a “case” and someone from their head office would contact me ASAP. It is April 15th, I called March 10th, and I have yet to hear from them. I don’t want to return the product, having read the nightmarish experiences on line. But I want to exchange the product, as it was very expensive and it took forever to finally get it. Does anyone have any suggestions? My advice though, never buy from them ever! Contact the German HO and report them, they are destroying Zwilling’s reputation!

Returns are impossible. I spent $55 to return a pot that was the wrong color. They received it 8 days ago. Now I've learned that I have to call, give them the Fedex code and fight for my refund. I'm contacting the better business bureau and recommend you do too.

One star is the lowest score available so it's one star. Would prefer a quarter. Bought a pasta spatula 16 month ago paid high price but this item is falling apart. Nice piece of junck

I wish I had read all the reviews before I bought the product from zwiling. I had bought a stewing pot from this company, used it only three times, got bubled up in the bottom,sant them email try to solve the problem,waited for a month no one reply me back.called customer service three times have not solve my problem,after dealing this problem for three month,my pot is still siting in my kitchen uselessly.this company's product is not like what they had advertised for, customer services is terrible,I will not buy or deal with this company ever again.giving them one star is too many.from now on I'll buy things from Costco instead.

As a retailer, they do not perform. Promised an item to be delivered before Christmas then I received a notice saying it was delayed. I asked them to cancel and they said they could not, but would give me a 20% credit towards this purchase. Now they say 20% is only for future purchases. Like I'll ever buy from them again.

I bought two bowls from zwilling.com, but one of the bowl was broken when I received it. Then, just like everybody experienced, zero customer service there. In addition, the knife I purchased was not only inconsistent with the online picture, but also poorly made.

Zwilling (for Italy): the worst customer service EVER!
The payment was charged to my PayPal account immediately BUT the online shopping cart never changed its status. (The article I wanted to buy was never registered as "bought" in my profile.)
The company invoiced me for the prize of an item I did not bought.
I called no fewer than 6 times in 2 days and sat on hold for hours yesterday.
No email replies, no phone contact, just a voicemail but no one calls you back when you ask for assistance.

Same as everyone , one star is way too much for them but I have no choice of zero.
The worst possible experience with them .
Put an order , less than 24 hours cancelled it. Called them twice( to make sure it’s cancelled) , once a few days later and second time several days after only because I had a feeling they haven’t done it .every time they said yes we cancelled it and it’s processing.
Yesterday , I received the cancelled item .
Rude and irresponsible staff and worst than that their manager.
Shop somewhere else . They are not a decent company.

Purchased two items in mid November for a Christmas gift. Payment was charged to my PayPal account immediately and I was told I would be notified when my parcel shipped.Only emails I ever received were “newsletters” trying to entice me to make more purchases. I tried contacting them 3 times via email, once by telephone (which was a joke) and never received a response to any of my queries. Finally filed a claim last week with PayPal and my money will be refunded. WORST experience ever purchasing anything online. Almost seems like a scam???!?

Order placed on December 4th. Received an email that said shipping info would be updated in 5 days. It’s December 29th and I’ve received no update except an email from Zwilling asking me to review the product on Dec 25. Can’t review a product that never shipped!
No response to customer service emails. You call their help line and they say your approximate wait time is 2 minutes and then you’re on hold forever without an answer. Absolute nonsense. Do not buy anything from this company.

All the comments in this are all true, hard to believe that such a big brand is so disorganized. If you really need to purchase some knives go to House of Knives or any other independent that cares about service before and after.